Terms

The agreement

Quokka is provided by Growth Insights Limited, incorporated in Hong Kong, at Unit 1603, 16/F, The L. Plaza, 367–375 Queen's Road Central, Sheung Wan, Hong Kong. These terms govern use of Quokka for business purposes. If you accept them for a business, you confirm that you have authority to bind it. References to you mean that business and, where relevant, its authorized users. Contact us at info@askquokka.com.

The service and the beta

Quokka reads authorized work sources and uses automated processing to organize sales records, provide assistance and prepare replies. It is an early service and features may change, fail or be unavailable. Check the evidence behind results, keep your original business records and review generated content before using it. Quokka is not a substitute for professional advice or your business judgment.

The current beta is unpaid. Connecting an account, using the beta or reaching the end of a free trial does not authorize a charge. We may change or end beta access with notice where practicable. We do not promise a particular beta duration, service level or future feature.

Accounts and permitted use

• Provide accurate account information, keep credentials secure and tell us promptly about suspected unauthorized access.
• Connect only accounts and upload only information you are authorized to process. Give employees and other affected people the notices required for your use, including managers' access to linked correspondence.
• Use Quokka lawfully for your business. Do not send spam, impersonate others, upload unlawful content, infringe rights, introduce malicious code, bypass access controls, probe another customer's data or disrupt the service.
• Review facts, recipients and draft text before relying on or sending them. Only the connected mailbox owner can approve its outgoing replies; you remain responsible for authorized communications.
• Do not use the service to make unlawful or solely automated decisions about people, or to process data subject to requirements Quokka has not agreed to support.

Your information and our software

You retain your rights in the data you supply and the business records created for you, subject to the rights of others. You authorize us and the disclosed processors to handle that information to provide the service, secure it and carry out your instructions as described in our privacy policy and data processing terms. This does not give us ownership of your correspondence or permission to sell it or train AI models on it. AI output may be inaccurate or similar to output supplied elsewhere; we do not promise that it creates exclusive intellectual property rights.

We and our licensors retain rights in Quokka's software, branding and service design. While your account is authorized, you may use the service for your business in accordance with these terms. No ownership of the software is transferred.

Data processing and third-party services

Our data processing terms form part of this agreement for personal data processed on your behalf and take precedence on that subject if there is a conflict. You determine the purposes and lawful basis of workspace processing. Google and other connected services also have their own terms; their availability, permissions and account restrictions can affect Quokka. An available integration does not mean Quokka has Google verification or an independent security certification.

If you later choose a paid plan

A paid subscription starts only when an authorized person expressly completes checkout or agrees a separate written order. Before accepting, review the displayed price, currency, taxes, billing interval, minimum quantity, renewal and cancellation terms. Those accepted commercial details govern your plan. Checkout may start charging immediately; an existing free trial is not carried into checkout unless expressly shown. We will not silently convert unpaid beta access into a paid plan.

Where a plan charges by connected seat, a seat is an active user with a connected, non-revoked Gmail account, including a temporarily paused or errored connection. Notes-only users and removed users do not count. A plan may have a minimum charge or included-seat allowance, as shown before purchase. Seat changes may change the subscription quantity; any proration must follow the accepted plan and billing configuration.

Manage any subscription through the billing portal or contact us. The cancellation confirmation states its effective date; cancelling payment is separate from an erasure request. Refunds, if applicable, follow the terms accepted for the paid plan and mandatory law. Material price changes require notice before the affected renewal.

Suspension, ending access and returning data

You can stop using Quokka and request closure at any time. We may suspend access where needed to address a security threat, unlawful use, a material breach or a legal requirement, and may end the beta or service. Where reasonable and lawful, we will explain the reason, provide notice and an opportunity to resolve the issue. Urgent security or legal action may require immediate suspension.

Before closure, contact us to arrange return or export of available workspace records and erasure instructions. We will explain the supported format and handling; we do not promise that every record has a self-service export. Closure or billing cancellation does not itself delete stored information. The privacy policy and data processing terms explain retained records, encryption keys and backups. Original messages remain in your email provider's account.

Service limits and liability

We do not guarantee uninterrupted or error-free service, the accuracy of automated output or suitability for a particular business decision. Our liability is limited to the fees you paid us for Quokka in the twelve months before a claim. For unpaid beta use, those fees may be zero. Nothing in these terms excludes or limits liability that cannot lawfully be excluded or limited, or removes rights that applicable law makes mandatory.

Changes and governing law

We may update these terms as the service develops. We will notify affected customers of material changes through the service or their account contact, identify when they take effect and obtain additional agreement where required. If you do not accept a material change, you may stop using the service and arrange closure and data handling.

These terms are governed by the laws of Hong Kong, subject to any mandatory protections that apply. A separate written agreement signed with us may specify different terms for that customer.